Case Study: Apartment Association of Greater Orlando (AAGO) achieves increased member engagement and record event attendance with Novi AMS

How A Website Upgrade Drove Member Engagement

The Apartment Association of Greater Orlando (AAGO), a private non-profit representing the rental housing industry in Central Florida, was struggling with member engagement because its legacy AMS and website were cumbersome—tasks like event registration and viewing invoices involved multiple steps and turned members off. To address this, AAGO transitioned to Novi AMS.

Novi AMS delivered a clean, easy-to-navigate website and streamlined workflows (including a one-step event registration), making it simple for members to stay informed and act in the moment. As a result, AAGO reports membership enrollment is way up, event attendance is hitting records across vendor and owner/manager audiences, and collections have improved thanks to clearer invoice visibility — outcomes the association attributes to Novi AMS.

Apartment Association of Greater Orlando (AAGO)

Lee Rogers

Membership Committee chair