Case Study: Florida Apartment Association achieves $20,000 in new revenue and offsets AMS costs with Novi AMS

Florida Apartment Association - Customer Case Study

Florida Apartment Association (FAA) faced an outdated, overly complex AMS that produced poor data and reporting, hindered member engagement, and forced staff into workarounds—all while being locked into an expensive multi‑year contract. When FAA Executive Vice President Josh Gold encountered Novi AMS, the simplicity and features (including a two‑way sync with QuickBooks Online) highlighted the association’s needs for an easy‑to‑use, automation‑driven solution.

Novi AMS worked with FAA to relaunch their site with monetization features—most notably a supplier directory with paid enhanced listings, plus website ads and sponsorship opportunities. The results were immediate and measurable: FAA sold 80 featured member listings at $250 each, generating $20,000 in three months, covering the Novi AMS subscription and by year two becoming self‑sustaining without active promotion.

Florida Apartment Association

Josh Gold

Executive Vice President