Case Study: Apartment Association of Greater Orlando (AAGO) achieves cleaner, error-free accounting, 80% faster audits and improved cash flow with Novi AMS

Apartment Association of Greater Orlando (AAGO) - Customer Case Study

The Apartment Association of Greater Orlando (AAGO), led by CEO Chip Tatum, was struggling with chaotic accounting and member billing after their AMS failed to integrate properly with QuickBooks—duplicated transactions, misclassified entries, late or incorrect invoices, ballooning accounts receivable, and week‑long audits consumed staff time. Seeking a fix, AAGO turned to Novi AMS and its two‑way, 24/7 QuickBooks Online sync to resolve the chronic data and workflow problems.

Novi AMS implemented a continuous two‑way QuickBooks sync and an AMS interface aligned with QuickBooks Online, eliminating duplicate entries and manual cleanups. The change cut audit turnaround from a week to a day (about 80% faster), boosted online self-service from roughly 60 members to over 1,000, reduced A/R and improved cash flow, and freed significant staff time for member-facing work—outcomes AAGO credits directly to Novi AMS.

Apartment Association of Greater Orlando (AAGO)

Chip Tatum

Chief Executive Officer