Case Study: Michigan Association of Administrators of Special Education achieves 30 hours/week in administrative savings and re-engages 900 members with Novi AMS

How Honest Member Feedback Transformed MAASE

The Michigan Association of Administrators of Special Education faced an outdated Access database and time-consuming manual processes that tied up staff and frustrated members. To modernize membership management and simplify payments and communications, they partnered with Novi AMS and adopted its membership-management platform, including the Member Compass self-service features.

Novi AMS implemented a user-friendly AMS with self-service account tools, streamlined event ticketing, and real-time reporting for chapter leaders, enabling personalized outreach and better cash-flow management. The solution saved roughly 30 hours of administrative work per week, helped re-engage about 900 returning or new members (many long inactive), and freed staff to focus on new programs and member engagement using Novi AMS’ data-driven tools.

Michigan Association of Administrators of Special Education

Lindsey Zeller

Manager of Membership and Marketing