Case Study: Wisconsin Assisted Living Association achieves 73% community growth and 18% revenue growth with Novi AMS

How WALA Took Control of Member Growth

The Wisconsin Assisted Living Association (WALA) struggled with duplicative accounting, decades of poor record-keeping in its legacy AMS, and even a critical system failure during a conference that left staff unsupported. Seeking to streamline membership management, improve onboarding and retention, and free up staff bandwidth, WALA selected Novi AMS as its new association management solution.

Novi AMS delivered QuickBooks integration, paperless online applications, automated renewals, and member self-service that reduced administrative time—saving WALA an average of 5–8 hours per week—and sped reporting. The results were substantial: 373 new communities onboarded, 73% community growth since onboarding, and 18% revenue growth, demonstrating Novi AMS’s measurable impact.

Wisconsin Assisted Living Association

Kayla Goodall

Membership Operations Manager