NovelVox B2B Case Studies & Customer Successes

NovelVox is a leader and pioneer in providing industry-specific contact center agent desktop and wallboard. They are accredited by Cisco as a Preferred Solution Provider. NovelVox has a worldwide customer base and has offices at five countries across the globe - India, USA, UK, UAE, and KSA.

Case Studies

Showing 12 NovelVox Customer Success Stories

Cleveland Clinic reduces average handle time with NovelVox Epic CTI Connector

Cleveland Clinic

a credit union boosts member experience with NovelVox CXInfinity

Credit Union

a credit union transforms contact center operations with NovelVox

Credit Union

a leading bank in Saudi Arabia achieves faster call handling with NovelVox

Leading Bank in Saudi Arabia

a leading Dubai-based BPO cuts AHT by 20% with NovelVox Agent Accelerator

Leading Dubai-based BPO

a leading not-for-profit healthcare institute improves patient experience with NovelVox Agent Accelerator

Leading Not-for-profit Healthcare Institute

Leading Service Company achieves personalized customer service with NovelVox

Leading Service Company

a leading U.S. bank enables secure transaction-ready self-service with NovelVox CCIP

Leading U.S. bank

a leading US bank cuts fraud losses and AHT by 20% with Pindrop and NovelVox

Leading US Bank

Members 1st Credit Union achieves faster, safer member interactions with NovelVox

Members 1st Credit Union

Prisma Health improves patient care and reduces wait times with NovelVox Agent Accelerator

Prisma Health

SouthState Bank achieves 20% lower AHT with NovelVox's unified contact center solution

SouthState Bank

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