Case Study: Rejmes Bil AB boosts profitability and customer satisfaction with Novacura’s agile KPI management platform

Rejmes Bil AB boosts customer satisfaction with Novacura in under 8 months

Rejmes Bil AB, an automotive workshop in Sweden, faced challenges with unclear processes and a lack of real-time metrics. They needed an agile IT solution for their daily KPI management that went beyond traditional read-only BI tools, requiring the ability to set targets and create actions. Novacura was engaged to provide a solution using its Novacura Flow Portal platform.

Novacura implemented its low-code platform to create a Team Target Board (TTB) solution for agile KPI management. This allowed Rejmes Bil to set individual targets, track actual values, and create actions for unmet KPIs. The solution streamlined operations, replacing manual processes. As a result, the company significantly improved its customer satisfaction scores, surpassing the Swedish average in less than eight months and continuing to climb. Another company, Volvo Car Retail, also adopted the same Novacura solution.

Rejmes Bil AB