Case Study: Jula improves in-store customer service and product lookup with Novacura Flow

Jula boosts in-store service across 90 stores with Novacura Flow

Jula, a retailer with 90 stores across Sweden, Norway, and Poland, sought to enhance its in-store customer service and digitalize its operations. To meet this challenge, Jula selected the Novacura Flow platform from vendor Novacura to support its digital transformation journey.

The solution implemented by Novacura featured a mobile app that allows store staff to assist shoppers on the spot and a real-time product information lookup tool for swift, accurate answers across all stores. This rollout by Novacura streamlined in-store operations and improved the customer service experience.

Jula