Case Study: Veolia achieves quicker management and higher customer satisfaction with Novacura

Client portal provides quicker action and more satisfied clients

Veolia works with energy supply and technical building management. To remove duplication of work and errors, it commissioned Novacura to build a client portal for error reporting and work order creation.

Novacura linked the relevant systems so clients could log in, create error reports, and send work orders directly to the right service personnel without delay. The solution reduced manual handling, minimized errors from entering information more than once, and led to quicker management, higher quality, and more customer satisfaction.

Veolia

Kristina Nerg

Chief Controller/IS Manager