Case Study: Covenant Health achieves faster, bias-free employee survey insights with NovaceneAI

How NovaceneAI Made Meaning of Verbatim Comments

Covenant Health, a major healthcare service provider in Canada, needed a better way to analyze thousands of verbatim comments from its internal Mission Inspired Culture surveys. The manual process was incredibly time-consuming, taking weeks of dedicated labour, and it introduced the risk of human bias and error into the sensitive feedback. To solve this, they partnered with NovaceneAI and its generative AI platform.

By implementing the NovaceneAI platform, Covenant Health automated the analysis of survey responses, theming comments and assessing sentiment with far greater speed and accuracy. The results were significant: the solution delivered a 94% reduction in manual labour and a 23% increase in the validity of sentiment analysis. This provided leadership with unbiased, actionable insights to guide improvements, ultimately recovering human labour costs and enhancing their organizational programming.

Covenant Health

Kerry McKinstry

Manager, Organizational Development & Effectiveness