Case Study: Building Blocks Technologies streamlines handwritten feedback analysis with NovaceneAI

Building Blocks Technologies Streamlines Feedback Analysis with NovaceneAI Automating Handwritten Comments with AI

The customer, Building Blocks Technologies, a professional services training company, faced a significant challenge in manually transcribing and analyzing handwritten customer feedback forms. This time-consuming process prevented them from gaining timely insights into client satisfaction. To address this, they partnered with vendor NovaceneAI to implement an automated solution.

NovaceneAI developed a solution combining computer vision to digitize handwritten text and natural language understanding to perform sentiment analysis. The results were presented on an easy-to-use visualization dashboard. This NovaceneAI solution automated the entire process, enabling the company to process thousands of forms in minutes, automatically categorize feedback by sentiment, and visualize common issues and trends, allowing for much faster response to client concerns.

Building Blocks Technologies

Stephen Shivkumar

President