Case Study: EstimateOne builds multi-audience help centers with Notiondesk

EstimateOne Build support across multiple audiences

EstimateOne, a construction technology platform, faced challenges managing support content for its diverse customer base of builders, subcontractors, and suppliers. Using a mix of Salesforce and internal tools, their content was difficult to navigate and not tailored to different audiences. They needed a more flexible and scalable solution, which led them to adopt Notiondesk.

Notiondesk implemented its solution using the Multi Help Centers feature, allowing EstimateOne to launch separate, tailored help sites powered by a native Notion integration. This provided a centralized yet segmented knowledge base. The result was a reduced support load as customers found answers faster, an improved content strategy using analytics, and faster publishing operations. Notiondesk successfully enhanced the self-serve experience across all customer segments.

EstimateOne

Rhiannon West

Knowledge Specialist