Case Study: SPAR boosts supermarket customer engagement with Notificare

SPAR boosts monthly activity, open rates and retention with Notificare

SPAR, a supermarket operating in the highly competitive Dutch retail market, faced challenges in customer loyalty and delivering a seamless digital experience, especially with the rise of online shopping. They sought a data-driven and personalized approach to customer engagement and chose the Notificare platform to help implement an integrated multi-channel strategy.

Using Notificare's automation and messaging capabilities across channels like push notifications, in-app messages, and email, SPAR implemented solutions for onboarding, activation, and loyalty programs. This included personalized offers, order updates, and birthday messages with discounts. The results included increased conversion rates, monthly active users, retention rates, and opt-ins, providing SPAR with deeper insights into customer habits to better tailor their communications.

SPAR