Case Study: Idyl achieves a 42% conversion lift with Notch's AI support agent

Idyl Achieves 42% Conversion Lift with 24/7 AI Support Agent

Idyl, an eCommerce retailer of fine diamond jewelry, faced a challenge in scaling its customer support to match its rapid growth. The brand’s unique modular products generated a high volume of complex pre-sales questions, and its existing setup caused slow response times that led to abandoned carts and missed revenue opportunities.

The vendor, Notch, implemented its AI support agent, which integrated with Idyl's tech stack to provide 24/7 sales support across all channels. The solution autonomously handled intricate product recommendations and configurations. This resulted in a 42% increase in conversion rate, a 50% faster resolution time, and the maintenance of a 4.9-star CSAT score, all achieved without adding any new support staff despite a 10x business growth.

Idyl