Case Study: Guardio achieves zero backlog and 87% autonomous resolution with Notch AI

Guardio Resolves 20,000 Ticket Backlog in Days with Notch AI

Guardio, a SaaS company providing proactive cybersecurity solutions for individuals and small businesses, faced a significant challenge as its rapid growth led to a crippling 20,000-ticket support backlog. Their traditional hiring model couldn't scale quickly enough to meet accelerating customer demand, which risked slowing operations and compromising customer satisfaction. To address this, they turned to the vendor Notch for a solution.

Notch implemented its fully managed AI support platform, which used self-learning agents to analyze Guardio's operations and automate high-volume policies. The solution cleared the entire 20,000-ticket backlog in under a week and has maintained a zero backlog ever since. Notch achieved an 87% autonomous resolution rate, which resulted in a 50% decrease in customer support costs by eliminating the need for additional hires and allowing Guardio to decouple its customer acquisition growth from support headcount.

Guardio

Amos Peled

Co-Founder & CEO