Case Study: The Conscious Bar reduces return requests with Notch

Delivery Updates Help The Conscious Bar Cut Refunds by 40%

The Conscious Bar, a premium vegan chocolate brand, faced significant challenges with melted shipments during warmer months, which led to an increase in refund requests and threatened both customer satisfaction and revenue. To address this, they partnered with Notch to improve their post-purchase customer communication and experience.

Notch implemented its AI agent to provide proactive, real-time delivery updates via SMS and to streamline communications across multiple channels. This solution led to a 40% reduction in return requests, saving the company tens of thousands of dollars. Notch also achieved a 77% automation coverage rate for support tickets and helped boost customer satisfaction, providing The Conscious Bar with valuable feedback for future product launches.

The Conscious Bar

Yaniv Simpson

Founder & CEO