Case Study: Baxter Credit Union achieves 15-minute notarizations and streamlined loan funding with Notarize

How Baxter Credit Union Uses Notarize to Improve Their Member Experience

Baxter Credit Union (BCU), a Forbes Best-in-State credit union serving nearly 250,000 members, faced slow, paper-based notarization for documents like powers of attorney tied to auto loans, which delayed lien recording and increased loan risk. To modernize their member experience and reduce paperwork delays, BCU adopted Notarize’s online notarization service.

Notarize replaced a multi-day paper process with a fully digital workflow that averages 15 minutes and delivers documents directly into BCU’s systems. The number of internal users has tripled, electronically notarized documents have been accepted by nearly all DMVs they’ve worked with, and the faster, integrated process lowers loan risk and supports BCU’s goal of same-day loan funding — prompting expansion of Notarize across more branches and departments.

Baxter Credit Union

Allison Yaney

Supervisor of Consumer Loan Servicing and Consumer Titles