Case Study: ThedaCare achieves 900+ automated care gap outreaches in 90 days with Notable

ThedaCare conducts 900+ automated care gap outreaches in 90 days with Notable

ThedaCare, a leading not-for-profit health care system in Wisconsin, faced the challenge of manually conducting patient outreach to close care gaps, an administratively burdensome task that could lead to missed diagnoses and worse clinical outcomes. To advance its population health initiatives, ThedaCare partnered with vendor Notable and leveraged its intelligent automation platform to automate this repetitive process.

Using Notable's digital assistants, ThedaCare automated care gap detection, outreach, and scheduling. The solution enabled them to conduct over 900 automated outreaches in just 90 days, closing 963 care gaps and saving an estimated 350 hours of manual work. Notable helped ThedaCare connect with roughly three times more patients than manual methods, achieving an 89% patient satisfaction rating.

ThedaCare