Case Study: Reid Health reduces no-shows and boosts patient satisfaction with Notable

Reid Health reduces no-shows by 8% with Notable

Reid Health, a not-for-profit regional medical center, faced the common healthcare challenge of patient no-shows which adversely affected resource utilization and revenue. Like many health systems, they also struggled with staffing needs that exceeded their ability to hire. To address this, Reid Health partnered with vendor Notable and deployed its Intelligent Intake solution to enhance the registration process and alleviate administrative burdens.

Using Notable, Reid Health implemented a digital solution that allowed patients to confirm appointments and receive reminders, significantly improving engagement. The results included an 8% decrease in no-show rates, the creation of 1,318 additional visits over six months, and a 96% patient satisfaction rating. Notable helped the health system save over 3,500 front desk hours and project $2M in annual cost savings, enabling them to increase patient visits without hiring additional staff.

Reid Health