Case Study: Reid Health boosts Medicare patient registration and digital completion with Notable

Reid Health boosts digital pre-visit completion by 56% with Notable

Reid Health, an Indiana-based health system serving a large Medicare population, faced the challenge of streamlining a complex and frustrating pre-visit registration process, particularly for the required MSPQ forms. To increase patient engagement and eliminate administrative redundancy, they partnered with Notable and deployed its Intelligent Intake solution.

By implementing Notable's configurable platform, Reid Health automated and digitized the pre-visit registration, which included auto-populating known information for returning patients. The solution was launched in just four weeks and resulted in a 56% digital completion rate among geriatric patients, a 30% reduction in no-show rates, and saved staff 1,600 hours. The vendor, Notable, also helped achieve a 96% patient satisfaction rating.

Reid Health