Case Study: NY Area Health System achieves 6x ROI and 4,000+ care gap closures with Notable AI chart scrubbing

NY Area Health System reviews 50,000+ charts and closes 4,000+ care gaps with Notable

A New York area health system faced the challenge of managing thousands of annual care gaps, with supporting clinical evidence scattered in scanned documents and free-text notes across its EHR. Manual chart reviews were unable to keep up, leaving patient care uncredited and stretching staff thin. The health system turned to Notable and its AI-powered chart scrubbing to transform this overwhelming process.

Partnering with Notable, the health system implemented an AI solution that parsed both structured and unstructured data to surface previously overlooked documentation. This resulted in the review of over 50,000 charts, a care gap closure rate increase to 7%, and the identification of more than 4,000 incremental closures. Notable's solution achieved a 95% accuracy rate and delivered a 6x ROI, saving thousands of staff hours and unlocking major improvements in care quality and operational efficiency.