Case Study: North Kansas City Hospital achieves 2X new patient appointments with Notable Intelligent Scheduling

North Kansas City Hospital doubles new patient appointments with Notable

North Kansas City Hospital and Meritas Health faced a challenge with their previous online scheduling vendor, which created a frustrating experience for patients and a high volume of manual work for staff. The system merely held spots on calendars, requiring staff to manually confirm and rebook each appointment. They partnered with Notable to implement its Intelligent Scheduling solution to improve this process and increase patient-scheduled appointments.

By deploying Notable's Intelligent Scheduling, the health system automated the booking process, allowing patients to schedule appointments directly. The solution resulted in a dramatic increase in online appointments, with scheduled appointments jumping from 5.7% to 14% for the same number of providers. Notably, 93% of these appointments were booked without staff intervention and the program achieved a 96% patient satisfaction rate, ultimately doubling new patient appointments.

North Kansas City Hospital