Case Study: North Kansas City Hospital achieves 80 automated open roles with Notable

North Kansas City Hospital automates 80 roles and cuts check-in time 90%+ with Notable

North Kansas City Hospital and its subsidiary Meritas Health faced significant staffing shortages, with 43-45 open roles, which prevented them from pre-registering more than 40% of patients. This led to inefficiencies, manual work for staff, and frequent denials or write-offs. To address this challenge, they partnered with vendor Notable to implement its AI automation platform.

By deploying Notable's platform-wide solution for registration, intake, scheduling, and authorizations, the health system automated processes equivalent to 80 full-time employees. Notable helped achieve a more than 90% reduction in patient check-in time, a 34% decrease in no-shows, and an increase in pre-registration rates from 40% to 80% of patients. Seventy percent of staff would recommend Notable to a colleague.

North Kansas City Hospital