Case Study: MUSC Health transforms patient access and cuts manual work with Notable AI

MUSC Health drives $3.3M in annual value with Notable

MUSC Health, the clinical arm of the Medical University of South Carolina, faced challenges in providing modern patient access across its large network of over 750 care locations. The organization sought to eliminate manual, analog processes for tasks like registration and scheduling, reduce the burden on its staff, and personalize interactions for a diverse patient population. To address this, MUSC Health partnered with vendor Notable to deploy its AI and healthcare automation platform.

Notable implemented a unified digital platform for automated patient registration, intake, and outreach. The solution included personalized communication via text or email, touchless copay collection, and automated campaigns to close care gaps like overdue mammograms. This resulted in 110,000 monthly digital registrations, saving 3-5 minutes of staff time per appointment and reallocating over 5,000 hours per month to higher-value tasks. Notable helped MUSC Health collect $1.7 million in pre-visit copays, avoid 14,500 no-shows annually, and deliver $3.3 million in annual value, all while achieving a 98% patient satisfaction rate.

MUSC Health