Case Study: Montage Health achieves 200% lift in digital engagement with Notable

Montage Health drives 200% higher digital engagement in 6 weeks with Notable

Montage Health, a nonprofit healthcare system, faced a challenge in providing a unified patient experience. Its various entities used separate digital engagement tools, leading to repetitive messages and patient confusion about the organization's structure. To address this, Montage Health partnered with vendor Notable to implement its Intelligent Intake solution.

By leveraging Notable, Montage Health consolidated its appointment reminder systems into a single, automated platform. The solution powered grouped messaging, sending patients one text with a single link to manage multiple appointments and complete digital registration. This partnership resulted in a 200% increase in digital patient engagement within six weeks, saved 537 staff hours, and achieved a 91% patient satisfaction rating.

Montage Health