Case Study: Marshall Health Network increases telehealth self-scheduling with Notable

Marshall Health Network increases telehealth encounters by 20% with Notable

Marshall Health Network, a regional health system serving patients across multiple states, faced the challenge of underutilized telehealth services due to fragmented workflows and a reliance on phone-based scheduling. To create a cohesive digital front door, they partnered with Notable to implement its AI scheduling solution for telemedicine, aiming to improve patient access and operational efficiency.

Notable's solution replaced manual processes with automated online self-scheduling, allowing patients to book telehealth appointments directly. The platform streamlined workflows, sent automated reminders, and provided analytics. This resulted in a 20% increase in completed telehealth encounters, with approximately 16% of all telehealth encounters being self-scheduled by patients, significantly improving utilization and the patient experience.

Marshall Health Network