Case Study: Lowell CHC improves health equity with Notable

Lowell Community Health Center Improves Health Equity Through Automated Digital Engagement

Lowell Community Health Center (Lowell CHC) partnered with Notable to improve patient access and health equity during the COVID-19 pandemic. As a federally qualified community health center serving a diverse population in Greater Lowell, Massachusetts, Lowell CHC needed a better way to identify and engage eligible patients for vaccine outreach, especially since more than 40% of its patients are not native English speakers.

Using Notable’s intelligent automation platform, Lowell CHC digitized and automated patient identification, multilingual outreach, scheduling, and pre-visit intake for COVID-19 vaccine distribution. The result was stronger engagement and efficiency, including a 98% intake completion rate in multiple languages, 5,000+ digital intake completions, a 96% patient satisfaction rating, and more than 3/4 of vaccinated patients being people of color.

Lowell CHC

Brenda Rodriguez

Chief Strategy and Finance Officer