Case Study: Lowell Community Health Center improves multilingual patient engagement with Notable

Lowell CHC improves digital engagement by 30% with Notable

Lowell Community Health Center (Lowell CHC) faced the challenge of effectively identifying and engaging its diverse patient population for COVID-19 vaccines, especially as over 40% of its patients are not native English speakers. To improve equitable access, the health center partnered with vendor Notable to digitize and automate patient workflows for vaccine distribution using its intelligent automation platform.

By implementing Notable's solution, Lowell CHC automated and customized multi-language communications based on social determinants of health. This resulted in a 30% improvement in digital engagement rates among patients with limited English proficiency, a 98% digital completion rate, and over 5,000 completed intakes in multiple languages. Notable enabled the health center to significantly scale its outreach and improve health equity.

Lowell CHC