Case Study: Intermountain Healthcare reduces check-in time with Notable

Intermountain Healthcare Reduces Check-in Time by 25% With Intelligent Automation

Intermountain Healthcare, a not-for-profit health system with 24 hospitals and 215 clinics across Utah, Nevada, and Idaho, needed to modernize its patient registration and intake process. Using Cerner, the organization was still relying on paper forms, manual scanning, and repetitive data entry, which slowed check-in, created extra work for staff, and became even more problematic during COVID-19.

To solve this, Intermountain Healthcare partnered with Notable and used its intelligent automation platform to digitize pre-visit registration, automate intake, and streamline follow-up workflows. Notable helped cut check-in time by 25%, increased co-payment collections by 300%, drove 91% pre-visit registration and intake completion, achieved a 96% patient satisfaction rating, and saved MAs about 30 minutes per day, with the initial deployment launched in just four weeks.

Intermountain Healthcare

Susan Tew

Assistance Vice President