Case Study: Good Shepherd Rehabilitation Network achieves 32% fewer no-shows with Notable

Good Shepherd Rehabilitation Network reduces no-shows by 32% with Notable

Good Shepherd Rehabilitation Network, a not-for-profit rehabilitation leader, was facing a persistent challenge with patient no-shows and late cancellations. Their manual, paper-based reminder system was inefficient, and the lack of an easy rescheduling option led to missed appointments. To address this, Good Shepherd collaborated with vendor Notable to implement its intelligent automation platform for a digital patient experience.

By deploying Notable's solution to automate appointment reminder outreach, Good Shepherd achieved significant results. The organization reduced its no-show rate by 32%, from 5.4% to 3.5%, recapturing over 778 visits within three months. This resulted in an estimated $93,360 in increased revenue capture and led to an exceptional 92% patient satisfaction rating.

Good Shepherd Rehabilitation Network