Case Study: Gillette Children’s improves digital scheduling and intake with Notable

Gillette Children’s saves 118 hours per week with Notable

Gillette Children's, a pediatric hospital specializing in complex care, faced challenges in providing a digital experience for its patients' families. Coordinating care, scheduling, and registration required phone calls during business hours, creating logistical difficulties for working parents and leading to long lines at check-in. Partnering with Notable, Gillette sought to streamline these processes without a large internal IT investment.

Notable implemented its digital Registration & Intake and Scheduling solutions, which integrated smoothly with the hospital's Cerner EHR. This allowed families to self-schedule appointments and complete pre-visit registration online at any time. The solution saved Gillette 118 hours per week on intake, reduced check-in times, and achieved over 99% patient and caregiver satisfaction with the digital processes.

Gillette Children’s