Case Study: CommonSpirit Health achieves automated MAWV outreach at scale with Notable

CommonSpirit Health saves 74,878 staff hours with Notable

CommonSpirit Health faced a challenge in meeting its Medicare Annual Wellness Visit (MAWV) targets due to a fragmented and manual outreach process that burdened staff and left care gaps unresolved. To address this, they partnered with Notable to implement an automated outreach and scheduling solution.

Notable's solution involved a coordinated, automated multi-touch outreach campaign and the introduction of self-scheduling for appointments. This initiative resulted in CommonSpirit exceeding its annual MAWV target of 58.8% in under nine months, completing over 160,000 outreaches. The automation saved 74,878 staff hours, avoided 445,888 manual calls, and significantly improved operational efficiency.

CommonSpirit Health