Case Study: Catholic Health achieves 57% MyChart call containment with Notable Voice AI

Catholic Health achieves 57% MyChart call containment with Notable

Catholic Health, a large multi-site healthcare system, faced challenges with its outdated MyChart Helpdesk IVR system. The system offered limited self-service, leading to long patient wait times, high call abandonment, and a heavy reliance on expensive outsourced live agents. To modernize this critical patient support channel, Catholic Health partnered with Notable to implement a new AI-powered solution.

Notable deployed its Voice AI Agent to handle MyChart support calls, providing patients with self-service options for routine issues and seamless transfer to live agents for complex matters. The results were significant, with the system handling over 25,000 calls and achieving a 57% containment rate. This led to zero hold or abandonment times, a 50% reduction in outsourced call volume, and projected annual savings of $350,000 for Catholic Health.

Catholic Health