Case Study: Austin Regional Clinic achieves 78% touchless registrations with Notable

Austin Regional Clinic achieves 78% touchless registrations with Notable

Austin Regional Clinic, a large physician-owned multispecialty clinic, faced significant administrative burdens from its highly manual patient registration process. This led to staff managing duplicative work queues and a low rate of established patients completing pre-visit registration digitally, which contributed to denials from inaccurate data. To address this challenge, ARC partnered with vendor Notable to deploy its Intelligent Intake solution and redefine the registration process.

By implementing Notable's platform, ARC automated its registration workflow to create a touchless system for patients. The solution enabled patients to complete registration on their own time, which vastly improved data accuracy and the patient experience. The results were substantial, including achieving a 78% touchless registration rate, a 74% digital conversion rate, and a 94% patient satisfaction rating, all while decreasing denials.

Austin Regional Clinic