Case Study: Wilson County Department of Social Services improves communication and efficiency with Northwoods Traverse

Wilson County DSS boosts home visit completion from 48.3% to 86% with Northwoods

The Wilson County Department of Social Services (DSS) sought to streamline its processes and empower its child welfare and adult services staff with modern technology to work more efficiently from anywhere. To meet this challenge, the agency partnered with Northwoods to implement its Traverse software.

Northwoods' Traverse solution provided the agency with document management, forms management, and mobility features. The results included increased communication, efficiency, and time management, allowing social workers to spend less time on administrative tasks and more quality time with the families they serve.

Wilson County Department of Social Services (dss)