Case Study: Houston County Department of Human Services achieves faster, less stressful casework with Northwoods Traverse

Spend More Quality Time with Families

Houston County Department of Human Services worked with Northwoods to address inefficient processes, overwhelming paperwork, and redundant work that limited social workers’ efficiency and reduced quality face-to-face time with families. The agency needed a better way to manage case information so workers could focus more on safety, outcomes, and client support. Northwoods provided Traverse, a content collection and case discovery software solution.

With Traverse, Northwoods helped Houston County DHS give social workers a holistic view of critical case information, streamline collection and viewing of data, and connect families to services faster. The result was more quality time with families, improved confidence in decision-making, better case continuity, and less stress for workers, with efficiency gains of 1-2 hours per day per social worker.

Houston County Department of Human Services

Bethany Moen

Social Services Supervisor