Case Study: Scott County Health & Human Services streamlines secure collaboration with Northwoods Traverse Connect

Scott County Department of Human Services streamlines collaboration with Northwoods and improves visit completion from 48.3% to 86%

Scott County Health & Human Services was facing significant inefficiencies due to disjointed processes for collecting client signatures and sharing case information. These manual methods, which included mailing documents and using costly third-party platforms, were time-consuming and created collaboration barriers with providers and families. The vendor, Northwoods, provided a solution with its secure portal, Traverse Connect.

By implementing Northwoods' Traverse Connect, the agency streamlined collaboration, allowing staff to securely request signatures and share case content from a single application. The results included a significant reduction in administrative time, improved ability to respond quickly to clients, and enhanced security for sensitive information. This efficiency gain allowed workers to maximize their time for direct client service.

Scott County Department of Human Services