Case Study: Ohio Department of Job and Family Services improves child welfare case access and safety decisions with Northwoods Traverse

Ohio Department of Job and Family Services - Customer Case Study

The Ohio Department of Job and Family Services needed to help its child welfare workers manage complex case information efficiently, reduce duplicative work, and securely access vital data from anywhere to make timely safety decisions for children. They partnered with Northwoods to address these challenges.

Northwoods implemented its Traverse software, a document and forms management system with mobility. The solution integrated with the state's existing systems, providing tools for data collection, AI-powered case discovery, and remote access. This allowed workers to be more efficient and effective. As a result, the state's caseworkers gained critical insights from over 21.5 million content items, significantly improving their ability to make informed decisions and support families from any location.

Ohio Department of Job and Family Services

Kara Davis

Performance, Evaluation, and Innovation Senior Manager, Cuyahoga County Children & Family Services