Case Study: Lenoir County boosts child support productivity and client service with Northwoods

Lenoir County Boosts Productivity and Client Service in Child Support

Lenoir County Department of Social Services’ child support team was overwhelmed by a high caseload, manual paperwork, and an outdated case management system that made it hard to scan, retrieve, and use documents efficiently, especially in court. Northwoods provided its document management solution, including Compass software and Laserfiche Rio, to help caseworkers manage case information and documents more effectively.

With Northwoods, Lenoir County DSS automated indexing, organized documents by child support-specific categories, and enabled staff to view and scan files in court. The agency improved productivity and client service, increased its case closure rate from 94.4% to 97.5%, reduced court-order correction work, and saved workers up to 2 hours per day while helping them get orders and motions completed faster.

Lenoir County

Jeff Harrison

Director