Case Study: Mesa County Department of Human Services empowers caseworkers with Traverse from Northwoods

Investing in Technology to Empower Caseworkers

Mesa County Department of Human Services (DHS) in Colorado needed a better way to support child welfare caseworkers dealing with increasingly complex family situations, including substance abuse, domestic violence, and trauma. Northwoods’ Traverse solution was introduced to help caseworkers spend less time on administrative work and more time focusing on safety, permanency, and family engagement.

Northwoods implemented Traverse as a cloud-based child welfare platform that gives caseworkers quick access to case histories, electronic files, real-time safety plans, and digital forms from the office, court, home, or a client’s home. The result has been faster decision-making, more transparent conversations with families, quicker referrals to services, and more time for caseworkers to build trust and support families, with improved morale and stronger practice overall.

Mesa County Department of Human Services

Joe Kellerby

Director of Child Welfare