Case Study: Houston County Department of Human Services improves family engagement and reduces paperwork with Northwoods Traverse

Houston County Department of Human Services - Customer Case Study

Houston County Department of Human Services worked with Northwoods because child protection social worker Jessica Reed was spending too much time on paperwork and administrative tasks instead of building trust with families. The heavy caseload made it difficult to complete case notes, keep up with forms, and maximize face-to-face time with the families she served.

Northwoods implemented Traverse, giving Jessica mobile access to forms, releases, and case documentation while she was in the field. As a result, she spent more time with families, captured more complete and accurate notes, and felt less stressed about keeping up with the demands of the job, though the case study does not provide specific quantitative metrics.

Houston County Department of Human Services

Jessica Reed

Lead Child Protection Services Social Worker