Case Study: Houston County Department of Human Services builds client rapport and saves time with Northwoods Traverse

Houston County Department of Human Services - Customer Case Study

Houston County Department of Human Services (DHS) needed a better way for its adult and disabilities services team to spend time with clients instead of getting buried in clerical work. Lead social worker Lisa Arneson said information was inconsistent, hard to find, and slow to share, making it difficult to build trust and keep casework organized.

Northwoods implemented Traverse, giving the team real-time access to case information in the office and during client meetings, plus easier electronic form signing. With Northwoods’ Traverse, staff could save about an hour or two a day, spend more time building rapport, and help clients connect to services more quickly, turning visits into conversations instead of checklists.

Houston County Department of Human Services

Lisa Arneson

Lead Adult and Disabilities Services Social Worker