Case Study: Houston County Department of Human Services quickly accesses medical history and makes referrals with Northwoods Traverse

Houston County Department of Human Services - Customer Case Study

Houston County Department of Human Services (DHS) children’s mental health social worker Haleigh Johnson needed quick access to diagnostic assessments, case plans, case notes, and referral information while meeting with families, but historic case content and forms were hard to find, creating duplicated work and added stress.

Northwoods implemented Traverse, giving Haleigh an easy way to search by client name and immediately view and share the information she needed, including releases and other key documents. The result was less duplication, faster referrals, and more time spent with families, though no specific numerical impact was provided.

Houston County Department of Human Services

Haleigh Johnson

Children’s Mental Health Social Worker