Case Study: Durham County Government improves website accessibility and user experience with Northwoods Web Solutions

Durham County cuts search-page time by 31% with Northwoods Web Solutions

The Durham County Government faced significant challenges with its outdated digital presence, including confusing navigation, unreliable search, and non-compliant accessibility across seven fragmented websites. They partnered with Northwoods Web Solutions for a comprehensive UX design and website development project to completely rethink their digital experience and create a unified, accessible platform for their diverse community.

Northwoods Web Solutions implemented a new UX strategy, redesigning the navigation and search functionality based on extensive user research. The solution included migrating over 500 pages of content, training over 100 county content authors, integrating a multilingual translation tool, and implementing a chatbot. The results were a 31% decrease in time spent on search pages, confirmed accessibility compliance for the main website, and the establishment of a trusted long-term partnership with the county.

Durham County Government