Case Study: GFX International achieves higher accuracy and efficiency with NorthStar Automation voice-enabled WMS

GFX International - Customer Case Study

GFX International, a visual communications firm, faced significant challenges in its distribution center due to a high volume of highly variable custom orders. Their goals were to improve order accuracy to 99.9% and increase operational efficiency to handle rapid business growth without needing more staff. To address this, they partnered with vendor NorthStar Automation to implement a voice-directed warehousing solution integrated with the NorthStar Warehouse Management System (WMS).

NorthStar Automation deployed a voice technology solution using Zebra wearable devices, which was implemented within 90 days. This "hands free, eyes up" system allowed GFX to drastically reduce training time for item selectors from 15 days to just one day. The results were substantial: the company expanded its picking capacity without hiring additional personnel, achieved fewer miss-picked items, and improved overall inventory management through more efficient replenishment protocols.

GFX International

Dan Hall

Director of IT Operations