Case Study: Regus achieves fast, compliant onboarding and fraud protection with NorthRow

Regus - Customer Case Study

Regus, the world’s largest provider of flexible workspaces, was facing rising fraudulent activity from businesses operating out of virtual offices and increased regulatory scrutiny (including Money Laundering Regulations and local authority rules). To onboard clients quickly while maintaining robust due diligence, Regus engaged NorthRow to provide an automated, single‑source compliance solution for real‑time identity and company verification.

NorthRow delivered a tailored solution—a customised application form integrated into Regus’s systems that calls the NorthRow API, runs real‑time checks on individuals and companies, and presents risk scores in a traffic‑light (Pass/Refer/Fail) management console with options for enhanced due diligence. The implementation reduced IT costs and project duration, improved operational efficiency, sped up customer onboarding, increased accuracy and compliance, and gave Regus clear, auditable decisioning and peace of mind.

Regus

Michelle Valentine

UK Operations Director