Case Study: Mitchells & Butlers achieves streamlined onboarding and assured Right to Work compliance with NorthRow

Mitchells & Butlers - Customer Case Study

Mitchells & Butlers, the UK’s leading restaurant and pub company with over 1,700 sites and 40,000 employees, faced a major compliance and operational challenge: local managers recruit roughly 20,000 people a year but were manually processing, photocopying and storing Right to Work documents, creating risk of Home Office penalties. They turned to NorthRow for a Right to Work compliance and onboarding solution.

NorthRow worked closely with Mitchells & Butlers to enhance and deploy its Right to Work application, piloting the automated solution in 23 All Bar One London pubs over three months before rolling it out across all brands nationally. NorthRow’s app eliminated manual document handling by storing paperwork electronically, sped up recruitment and onboarding, reduced time and cost, and—supported by NorthRow’s partnership with immigration law firm DavidsonMorris—ensured ongoing Home Office compliance.

Mitchells & Butlers

Neil Smart

Director of Employee Shared Services