Case Study: Westfield achieves streamlined real-time ID verification and reduced manual processing with NorthRow

Helping Westfield streamline ID verification for retail employees & contractor

Westfield, the global shopping-centre operator, faced a time-consuming pre-employment and pre-entry screening process for retail employees, contractors and other visitors to secure areas at sites including White City and Stratford. The security team at Westfield was burdened with extensive manual entry of applicants’ personal data and needed a technology partner to streamline data capture and conduct robust identity and risk checks. NorthRow was selected to provide the required verification and screening capability.

NorthRow delivered a customised, real-time application that shifts data entry to applicants, runs multi-point identity and risk checks (including law-enforcement and internal ASBO lists), and returns pass/fail results to Westfield’s management console for review; Westfield complements document authenticity checks with Keesing Technologies. The solution removed manual data entry from the security team, enabled faster, auditable pass issuance, improved compliance and due diligence, and significantly reduced Westfield’s administrative burden while allowing confident issuance of security passes.

Westfield