Case Study: SPS Commerce achieves a 30% increase in customer retention with Northpass

Northpass Helps SPS Commerce Enhance the Learning Experience; Boost Customer Retention by 30%

SPS Commerce, a cloud-based supply chain software provider, struggled to scale personalized training for tens of thousands of customers because its complex, evolving platform required tailored onboarding while Support and Customer Success teams had limited bandwidth. To address this, SPS Commerce selected Northpass as its learning management system (LMS) to create the SPS Training Center and deliver personalized, contextual training at scale.

Northpass implemented an adaptable, on‑brand LMS with contextual course structures, API-driven user segmentation, a learner-friendly interface, and ongoing product support, enabling SPS Commerce to enroll more than 42,000 customers, reduce support calls, accelerate content design, and—most importantly—increase customer retention by 30% in one year.

SPS Commerce

Beth Jacob

Chief Customer Success Officer