Case Study: Compass achieves rapid product adoption and scales on-demand learning for 18,000+ agents with Northpass

Compass Increases Product Adoption and Scales Learning Across More Than 18,000 Agents

Compass, the United States’ largest independent real estate brokerage with more than 18,000 agents, needed to scale training and increase adoption of its proprietary platform as headcount and feature rollout accelerated. Prior to partnering with Northpass, Compass relied on in-person workshops and one-on-one sessions that could not keep pace with rapid growth, while many agents preferred on-demand learning outside typical business hours—so Compass required a scalable, branded learning solution that could be implemented in weeks.

Northpass provided a SaaS learning platform to power the Compass Academy, enabling on-demand, branded courseware, faster product launches, and expert support during a rapid rollout. In 12 months Compass delivered training to 18,000+ agents, saw an average of 80% of learners adopt related products within 30 days, created evergreen resources that improved agent satisfaction, and even turned the Academy into a recruiting and marketing tool—outcomes Northpass helped achieve through quick implementation and ongoing partnership.

Compass

Damaris Troche

Academy Program Manager